Help and information
Every customer earns a loyalty discount automatically, based on what they have bought in the last 12 months. Your rank is applied when you log in, and it shows in your cart.
New customers start with no discount and move up as their purchases add up.
Approved resellers and trade partners get a partner discount that grows with their purchases over the last 12 months. Trade is the starting tier and applies from day one.
Partners always receive whichever is higher: their reseller tier or their customer rank, and never less than 10%.
Prices to be confirmed (PTC). Apart from an order that Ozroofracks has already accepted, all prices on this website are PTC, “prices to be confirmed”. They can change without further notice, are not guaranteed, and are affected by supply and demand, as set out in our Policies. Ranks, tiers and discounts apply only to the prices in force when an order is accepted.
Ozzy is an AI assistant designed to help you find compatible roof racks, awnings and vehicle accessories for your vehicle. It uses the information you provide, along with publicly available product information and the Ozroofracks compatibility database, to generate recommendations and fitment guidance.
While we work hard to keep our database accurate and up to date, Ozzy's responses are provided as a guide only and may not always reflect the latest manufacturer specifications, product revisions or vehicle modifications. Compatibility can vary depending on your vehicle's exact model, year, roof configuration, existing accessories and installation method.
You are responsible for reviewing and confirming all measurements, specifications and compatibility before purchasing or installing any product. If you are unsure, please contact Ozroofracks for assistance before placing your order.
Ozroofracks, its owners and affiliates accept no liability for any loss, damage, injury, installation errors or costs arising from reliance on information provided by the AI assistant. Where there is any conflict between Ozzy's recommendations and the official manufacturer's specifications or installation instructions, the manufacturer's documentation will always take precedence.