Return Policies

Help & Support through returns@ozroofracks.com.au.
We will not process returns/refunds over the phone or sms as we will never ask you personal identifying information through any of these channels.

Our Repair, replace, refund, cancel policy follows the ACCC guidelines

Proof of Condition

To improve your return experience, we recommend taking photos of the products and the parcel/s before sending. That will be the best way to proof if the product was damaged on transport as we do not provide refund on damaged products. Ensure a measuring tape is visible in the frame for Proof of Condition, accurate Measurement Verification and Simplified Dispute Resolution. Place the product/parcel on a flat, well-lit surface and capture multiple angles. Save these photos until delivery is confirmed.

Returns

Ozroofracks is happy to assist customers who wish to return or exchange goods under our 1-Year Limited Warranty purchased through our website. We do not proccess any return/refund over the phone/whatsapp/messenger, if you purchased our product through a third party platform please refer to that platform in order to process your return.


  • Within 30 days of purchase
  • All returned goods must be unused, in original packaging and in saleable condition
  • The full amount of brackets/washers/screws originally sold must be there.
  • Tax invoice must be valid
  • Change of mind is not a valid reason for return

Without a tax invoice or order number.

  • We may not be able to find you in our system, or
  • We may be unable to verify the original order, or
  • There may be a delay on refunding your purchase.

When returning products to us, you can either bring your order and matching tax invoice to our trade counter, or post it back to our warehouse at:

Ozroofracks
ABN 12928238010
73 Cadonia Rd, Tuggerawong NSW 2259 Australia

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable) for example, any item not in its original condition, is damaged or missing parts for reasons not due to our error and we will need to open an incidence with the courier, so we will need proofs as images/photos of the package as well as the notice of delivery otherwise your complaint or refund request must go to the courier directly.

Returns/Exchanges

Require the tax invoice or order number
To make a warranty claim (1 year from the purchase date) the product concerned must be returned to the place of purchase with the original purchase receipt. No warranty claim will be processed without proof of purchase. All warranty claims must include receipt of purchase. The cost of returning the product to the place of purchase will be borne by the purchaser.

Refund Methods

All refunds will be processed by their original payment methods.
If for any reason the system declines the return, an alternative tender will be offered.

Our Repair, replace, refund, cancel policy follows the ACCC guidelines

Our Repair, replace, refund, cancel policy follows the ACCC guidelines so before you purchase -please- make sure you read the paragraph "Occasions when consumers aren′t entitled to a repair, replacement or refund" as consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

  • they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn′t like the purchase or had no use for it.
    However, if a business has a "change of mind" policy, they must follow it.
  • the problem with the product was caused by the consumer misusing it
  • they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn′t made clear to them before they bought it)
  • asked for a service to be done in a certain way against the advice of the business
  • the problem with a service was caused by the actions of someone other than the business
  • you are not the original purchaser. No transferability policy is a key point about our warranty coverage. The warranty is not transferable to a new owner if the have got the product on a vehicle they bought from another person, already installed or directly second hand.